At Rikki Smith Store, we are committed to providing our customers with fast, reliable, and cost-effective shipping. Our shipping policy is designed to ensure that you receive your products in a timely and efficient manner. Please take a moment to read through the following information regarding our shipping process, including available shipping methods, delivery times, and policies related to international orders.
1. Order Processing Time
We strive to process and ship all orders as quickly as possible. Orders are generally processed and dispatched within 2-3 business days of receiving your order. Please note that orders placed during weekends or holidays will be processed the next business day. You will receive an email notification with tracking details once your order has shipped.
If there is any delay in processing your order due to unexpected circumstances or stock issues, we will notify you promptly and provide an estimated shipping date.
2. Shipping Methods and Delivery Times
We offer several shipping methods to accommodate the needs of our customers. The delivery time depends on your location and the shipping method selected during checkout.
Domestic Shipping:
Standard Shipping: Delivery typically takes 5-7 business days.
Expedited Shipping: Delivery typically takes 2-3 business days.
Overnight Shipping: Delivery is typically within 1 business day.
International Shipping:
We offer international shipping to a wide range of countries. International orders usually arrive within 7-14 business days, but delivery times may vary depending on the destination and customs processing times. Please note that you may be responsible for any customs duties, taxes, or import fees applicable in your country.
For international shipments, customs delays may occasionally occur that are beyond our control. Please be aware that we do not have control over international customs regulations, so delays can happen.
3. Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as your shipping address. The cost of shipping will be displayed at checkout before you complete your purchase.
Free Shipping: We offer free standard shipping on orders over a certain amount. The minimum purchase amount for free shipping may vary depending on your location. Please refer to the checkout page for more details.
Shipping Fees: If your order does not qualify for free shipping, the shipping costs will be calculated and displayed during checkout.
Please note that shipping fees are non-refundable, except in the case of defective or incorrect items.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can check the status of your order on the carrier’s website. Please note that it may take up to 24 hours for the tracking information to be updated after shipment.
If you experience any issues with tracking or have any questions about your shipment, please contact our customer support team at support@rikkismith.store, and we will assist you in resolving the issue.
5. Lost or Stolen Packages
Rikki Smith Store is not responsible for lost or stolen packages once they have been delivered to the shipping address provided by you. However, we take all necessary precautions to ensure your package is delivered safely.
If your package is marked as “delivered” but you have not received it, we recommend checking with your neighbors, or your local post office or carrier. You may also reach out to the carrier’s customer service for assistance in locating your package.
If the package is lost in transit, please contact us, and we will work with the carrier to resolve the issue as quickly as possible. We may also assist in filing a claim with the carrier for lost items.
6. Shipping Restrictions
We currently ship to most regions within the United States and select international locations. However, due to shipping restrictions, we are unable to deliver to certain countries or remote areas. If we are unable to ship to your location, you will be notified during the checkout process.
In addition, some products may have size or weight limitations that prevent them from being shipped internationally. If this is the case, you will be informed during checkout.
7. International Orders and Customs Duties
When ordering internationally, you are responsible for any customs duties, taxes, or import fees that may be imposed by your country’s customs department. These additional charges are beyond our control, and we are not responsible for customs delays or fees.
Customs processing times may vary by country, and delays can sometimes occur. We recommend checking with your local customs office for more information on regulations or fees that may apply to your shipment.
8. Shipping Insurance
For added peace of mind, we recommend purchasing shipping insurance for high-value items or international shipments. Shipping insurance ensures that in case of damage or loss during transit, you will be reimbursed for the cost of your purchase.
You can choose to add shipping insurance at checkout. If you do not purchase insurance, Rikki Smith Store will not be held liable for lost, damaged, or stolen packages.
9. Delivery Issues
We make every effort to ensure that your order arrives on time. However, please note that we cannot be held responsible for delays caused by the shipping carrier or external factors such as severe weather, natural disasters, or strikes.
If your order is delayed or you experience any issues with delivery, please contact our customer support team at support@rikkismith.store, and we will assist you in tracking and resolving the issue.
10. Changes to Shipping Policy
We reserve the right to modify or update this shipping policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately. We encourage you to check back periodically for updates.
11. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us:
📧 Email: support@rikkismith.store
🌐 Website: https://rikkismith.store