Rikki Smith

Thank you for shopping with Rikki Smith Store. We want to ensure you have a pleasant shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help you with our refund and return process. Please read this policy carefully to understand your rights and obligations when returning items or requesting a refund.

1. General Return and Refund Policy

We want you to be fully satisfied with every item you purchase from Rikki Smith Store. If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange, subject to the terms and conditions outlined below.

Please note that the following items are non-returnable:

  • Gift Cards and Digital Products.

  • Items marked as final sale or clearance.

  • Items that have been used, washed, or damaged.

To initiate a return or request a refund, please follow the steps mentioned in the sections below.

2. Eligibility for Return and Refund

To be eligible for a return or refund, your item must meet the following conditions:

  • It must be unused, in the same condition that you received it.

  • It must be in the original packaging, with all tags and accessories intact.

  • You must provide proof of purchase (order number, receipt, or payment confirmation).

If the item is damaged or defective upon arrival, please contact us within 7 days of receipt to report the issue and initiate the return process. We will provide you with the next steps.

3. How to Return an Item

If you wish to return a product, please follow the steps below:

a. Contact Us

To start the return process, please reach out to our customer support team at support@rikkismith.store. Include your order number, product details, and reason for return in your message.

b. Receive Return Instructions

Once we receive your return request, we will send you an email with instructions on how to return the product. Depending on your location and the nature of the return, you may be required to ship the product back to us.

c. Ship the Item Back

After receiving the return instructions, please carefully package the item and send it to the provided return address. We recommend using a trackable shipping service or purchasing shipping insurance for the return shipment, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

After we receive your returned item and inspect it, we will notify you by email regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed, and a credit will be automatically applied to your original payment method. Please note that it may take up to 10-15 business days for the refund to reflect in your account, depending on your payment method and bank policies.

If your return is not approved due to:

  • Item damage, missing parts, or not meeting our return conditions.

  • A request made after the return window has passed.

In such cases, we will notify you and return the product back to you at your cost.

5. Exchanges

If you would prefer to exchange an item for a different size, color, or model, please contact our customer support team at support@rikkismith.store within 30 days of receiving your order. You will be responsible for the return shipping cost for exchanges. Once the returned item is received and processed, we will ship the replacement item at no additional charge.

6. Shipping Costs for Returns

Unless your return is due to a defective or incorrect item, you will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Defective or Damaged Items

In the unlikely event that you receive a defective or damaged product, please follow these steps:

  • Report the issue to our customer support team at support@rikkismith.store within 7 days of receiving the item.

  • Provide clear pictures of the damage or defect.

  • We will provide you with a return label and instructions on how to return the damaged or defective product at no additional cost.

Once we receive the returned item and verify the damage, we will process your refund or send you a replacement, depending on your preference.

8. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift Cards.

  • Digital Products (if applicable).

  • Items that have been used, washed, or altered in any way.

  • Products purchased through clearance sales or marked as final sale.

9. Changes to This Policy

We reserve the right to modify, update, or revise this refund and return policy at any time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our refund and return policy or if you wish to initiate a return or refund request, please contact us:

📧 Email: support@rikkismith.store
🌐 Website: https://rikkismith.store

We hope that you enjoy your shopping experience with Rikki Smith Store. Your satisfaction is our priority, and we are committed to providing you with high-quality products and exceptional customer service.